Terms and Conditions of Purchase and Cancellation Policy

Tours By Her

1. Company Information

In accordance with applicable regulations, the website Tours By Her is owned by:

Name: Teresa Soriano Mascarós
ID (DNI): 48584219P
Email: info@toursbyher.com
Phone / WhatsApp: +34 602 350 972

2. Purpose

These terms and conditions regulate the purchase of tourism services offered through this website, including tours, experiences, and guided trips in India.

Booking any service implies full acceptance of these terms.

3. Booking Process

Users may book services through:

  • Online booking system (City Tours)
  • Contact forms (Multiday Tours)
  • Direct payment links

Tours are sold as products via WooCommerce, including:

  • Date selection (when applicable)
  • Online payment
  • Automatic email confirmation

4. Payment Methods

Payments may be made via:

  • Credit/debit card (via Stripe)
  • PayPal
  • Bank transfer
  • Wise
  • Custom payment links

Full payment is required at the time of booking when specified.

5. Cancellation and Refund Policy

5.1 City Tours

  • Cancellations made more than 48 hours in advance:
    → 70% refund of the total amount paid
  • Cancellations made less than 48 hours in advance or no-show:
    → Non-refundable

Refunds will be processed manually using the original payment method.

5.2 Multiday Tours

Due to the nature of these trips, which involve customized planning, third-party bookings, and upfront costs:

  • No refunds are allowed, except in exceptional and duly justified cases, assessed by the company in accordance with applicable law.

5.3 Date Changes

Date changes may be allowed provided that:

  • The request is made in advance
  • Availability permits

To request a date change, customers must contact:

6. Right of Withdrawal

According to Article 103 of the Royal Legislative Decree 1/2007, the right of withdrawal does not apply to leisure services when a specific date or period of performance is scheduled.

7. Liability

The company shall not be held responsible for:

  • Delays, cancellations, or changes caused by external factors (weather conditions, local authorities, third-party providers, etc.)
  • Personal circumstances preventing the customer from participating in the tour

However, alternative solutions will be offered whenever possible.

8. Service Modifications

The company reserves the right to modify itineraries or activities due to organizational, safety, or force majeure reasons, always ensuring a similar experience.

9. Customer Obligations

Customers agree to:

  • Provide accurate information
  • Comply with travel requirements (documentation, visas, etc.)
  • Respect local regulations and group guidelines

10. Data Protection

Personal data will be processed in accordance with applicable data protection laws and used exclusively for booking management and related communications.

11. Governing Law

These terms shall be governed by Spanish law.